Frequently Asked Questions

Here you will find answers to all your questions fingers x, if you have a question that is not here please contact Jess here with your question.

General

Goulburn, NSW Australia

Of course we do!
For all customer orders or inquiries please contact us here or via email.
jess@hippievibeco.com.au

We sure do!
Just click here and it will take you to it.

By clicking HERE
OR
Email - jess@hippievibeco.com.au

No!
Unfortunately due to Covid we are not currently do any. Please sign up to our newsletters in the footer (STAY IN THE LOOP) of the website to receive information on when they will be available again.

Care Instructions

Cold machine wash with similar colours, Line dry.

DO NOT tumble dry, Soak, bleach or iron logos
DO NOT use stain removers or products that say "makes whites whiter & colours brighter".

NO, I use professional textile dyes and even with repeated washing they will not fade any more than clothes purchased from a department store.

Payments

You can pay with Afterpay, Paypal, Visa, Master Card or Amex.

Yes!

All customers are charged at the time of purchase, unless you are paying with Afterpay.

Shipping policy

Yes!
Pickup is available from Goulburn NSW.
Please contact us to arrange pickup.

Australia, due to Covid and postage taking longer then normal we have cancelled all international postage.

FREE!
All products are shipped free within Australia.

International is currently unavailable.

We make every effort to process orders within 3 business days. But most orders are shipped much quicker, some even go out the same day the order is placed!

Once the package is shipped it can take 3-10 business days to be delivered.

Yes! You will receive a confirmation email after you have placed your order, and another when your order is sent out.

Yes of course! All orders include tracking.
The tracking number will be sent to the email that you provided at checkout, as soon as your order ships.

Returns and Refunds

No!
Due to the nature of our products being one off.

No!
Refunds are only available for faulty items, not for change of mind or wrong size.

No!
Refunds are only available for faulty items, not for change of mind or wrong size.

If for any reason your item arrives faulty, damaged or incorrect, you have 7 days to contact Hippie Vibe Co for a return and refund.
Item is to be returned in new condition with all tags still attached.

Tie Dye Kit's

100% Cotton!
The more cotton fibre in your items the better. The dye will only bond to natural fibres.

YES!
The dye will wash off, but in a couple of days so enjoy the rainbow while it lasts.